Helping our dental patients through the COVID-19 crisis

As the coronavirus situation has unfolded, we have all been faced with questions about how to lead our daily lives while being told we must stay at home. And we have all felt how uncomfortable and frustrating the uncertainty and restrictions can be.

We understand those feelings are magnified when your health, or that of a family member, is the cause of that uncertainty. We are now getting numerous questions every day from our dental patients about handling their dental appointments and needs since the stay-at-home measures went into place. We hope that by sharing the answers to the most common questions, you’ will feel more confident in dealing with your dental health during this time.

Is my dental office open?

Dr Mark Richardson Dental is open for dental emergencies by appointment only and we have implemented COVID-19 Office Policies for appointments.

On March 24, the Canadian Dental Association issued guidelines advising dentists nationwide to postpone elective procedures until further notice. Not only will this help limit exposure to and transmission of the virus for patients and staff, but it also helps preserve and extend the supply of personal protective equipment that is badly needed in both hospitals and dental offices.

Dental offices are allowed to see patients who are having an emergency. At Dr Mark Richardson Dental, the phones are monitored twice a week and emergency calls as they come into Dr Richardson’s personal line. So don’t worry if you should run into a problem – we can assist you with emergency care.

You may be asked questions over the phone with Dr Richardson. This is called teledentistry and allows you and Dr Richardson to have a consultation to assess your problem without you needing to come into the office. After the consultation, Dr Richardson can determine what the appropriate next steps may be.

What is considered a dental emergency?

Dental emergencies, according to the Canadian Dental Society, “are potentially life threatening and require immediate treatment to stop ongoing tissue bleeding [or to] alleviate severe pain or infection.” What constitutes an emergency is actually pretty simple – it’s about pain or trauma. Some common dental emergencies include:

  • Severe dental pain (most people think of this as a “toothache”)
  • Pain from a wisdom tooth
  • Post-operative pain from a dental surgery or procedure
  • An abscess or localized pain and swelling
  • A broken tooth resulting in pain or cutting your tongue or cheek
  • A tooth being knocked out
  • Dental treatment if a temporary crown or bridge is lost, broken, or causing gum irritation

Other emergency dental care includes extensive decay or defective fillings that cause pain, removal of stitches, denture adjustments for radiation/oncology patients, denture adjustments or repairs to address difficulty chewing, replacing a temporary filling on a tooth with a root canal if you are experiencing pain, and snipping or adjusting an orthodontic wire or appliance that is cutting your lips or cheeks.

The ADA has a terrific website for patients called where you can download their guide to help decide if you’re having a dental emergency.

What is considered an elective (non-emergency) appointment?

A more complete list of elective or non-emergency dental procedures includes:

  • Initial examinations (including X-rays)
  • Periodic (six-month) checkups (also including X-rays)
  • Routine dental cleanings and other preventive therapies
  • Orthodontic procedures other than those to address a problem (e.g., pain, infection, trauma)
  • Extraction of teeth that do not hurt (like having your wisdom teeth pulled)
  • Fillings on cavities that aren’t causing pain
  • Aesthetic dental procedures (such as whitening)

Make no mistake — six-month exams are still very important. As soon as the crisis passes let’s get that hygiene appointment rescheduled for you.

What about my dental appointment that was cancelled during the COVID-19 shut down?

You will receive a call to reschedule your dental appointment(s) once the dental offices are allowed to reopen.

What happens when I get to the dental office with an emergency?

We space appointments so that no two patients should ever encounter each other. Your safety and reducing the possible spread of the virus between patients is of the utmost importance.

Dr Mark Richardson Dental permits only patients for treatment – family members are asked to wait in their car or stay home. Patients are screened over the phone to ensure good health and will also be asked to confirm by signature once they arrive at the office. Consent for treatment will also be signed by patient when they arrive. Patients will be asked to use the hand sanitizer when they arrive and then wash their hands with soap and water. Full protective equipment is worn by staff.

The front door is locked, therefore once you arrive we will meet you at the door to let you in for your appointment after taking your temperature using a no-contact infrared thermometer.. We may request that you stay in the car and will text or call you when it is appropriate to enter the office.

The screening questions are mandatory for everyone’s safety and you will want to answer honestly. These questions may include but are not limited to:

  • Have you had symptoms commonly associated with COVID-19? (common symptoms include fever, shortness of breath, dry cough, runny nose, or sore throat)
  • Within the past 14 days have you travelled by airplane?
  • Within the past 14 days have you been in close proximity (less than six feet) at a gathering of 10 or more persons?
  • Within the past 14 days have you had close contact with a person who has been confirmed positive or suspected to be positive for COVID-19?

If Dr Richardson is comfortable with the answers to the screening questions and your condition does need emergency attention, then the appropriate treatment will be rendered. Even if you have what might qualify as an emergency, Dr Richardson will evaluate if a procedure can be delayed for 30 days. This judgment would be based on assuring that waiting won’t cause you undue harm or pain. An example is a lost or broken filling where a temporary filling can be quickly and easily placed, allowing you to return in the future for the more involved final filling.

What safety measures will the office take if I have to come in for an emergency treatment?

As health-care providers, dentists and their teams are trained on the CDC guidelines for infection control and using the appropriate personal protective equipment (PPE) such as mask and gloves. If for some reason an office doesn’t have appropriate PPE available, they’ll refer you to another dental professional for your emergency treatment. (In our office we don’t anticipate that happening and as of now we have a good supply of PPE.) If we do need to provide emergency treatment, we’ll attempt to minimize the use of equipment that creates airborne spray. This is a precautionary measure to limit the potential spread of the virus since any patient could be positive but undiagnosed and not yet exhibiting symptoms. Our team has been trained in the latest ways to minimize the possibility of transmitting the virus.  In our office we are requiring every patient to use hand sanitizer upon entering. We’re disinfecting every doorknob and countertop. From the front desk to the treatment rooms everything is wiped down between patient visits and at the end of each day. We are going the extra mile to make sure every inch of the treatment areas and equipment are disinfected.

If I am missing my checkup should I do anything differently?

Make sure you are brushing and flossing. Do everything as you would normally. It’s never been more important to do the best job possible to maintain your oral health.

Since many of us will have extra time on our hands, make sure you brush at least twice a day for two minutes. If you feel like you want to take extra steps to protect your hygiene during this time, here are a few ideas:

  1. Use a powered toothbrush. Sonicare (my personal favorite)
  2. Use an irrigation device. WaterPik
  3. Use your favorite mouth wash. Listerine, CDLX, OnGuard
  4. Floss – if you don’t currently floss it’s a great opportunity to start. You have the extra time and once you’re in the habit you’ll like the extra clean feeling while also strengthening your gums!

If my child or I am in orthodontic treatment, will missing appointments cause harm?

The simple answer is “No.” Your teeth will just stop moving at some point. Once elective procedures are allowed again, treatment can easily be restarted, and your teeth will start moving from right where they left off. If you have aligners you may be able to have a teledentistry consultation and the dentist may possibly send you your next set of aligners. Otherwise, continue to use your current aligner. Even though your teeth will generally stop moving after a week or two in the same aligner, it will act as a retainer holding the teeth in place until you can be seen for your next aligner

Stay home, stay safe, and know that we’re here for you during this time. We all asked to stay home unless there is a dental emergency, which means pain or trauma. With basic home hygiene you can be comfortable that your dental health will be fine. If you’re still confused or unclear as to whether you need to be seen in the office, email or call us. You can email us at  Dr Richardson is here for you, as are our dental colleagues for patients all over the country and the world for that matter. During this time there will be a lot of things that may seem different in the dental office, but as soon as the virus is under control and it is safe to return for normal dental treatment, we’ll be happy to welcome you back!

Stay safe and healthy!

Dr Mark Richardson & Team

1283 Commissioners Rd W
London, ON N6K 1C9
(519) 473-1955

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